Lifetime Product Warranty Detail
Limited Lifetime Warranty
At Pimoe, we stand behind our jewelry and
warrant against manufacturing defects for as long as you own your jewelry. If, at any point, you believe
your jewelry has a manufacturing defect, you may return it to us for inspection. If we determine your
jewelry has failed due to a defect in materials or workmanship, we will repair your jewelry at no cost
to you. If we cannot repair your jewelry for any reason, we reserve the option to replace the jewelry
with a similar item or issue a merchandise credit, at our discretion. If we determine that the damage is
not caused by a manufacturing defect, we will notify you and let you know if repair services are
available to you at your cost
This Limited Lifetime Warranty does not cover:
· Lost, chipped or damaged diamonds or gemstones
· Damage caused by misuse or abuse; normal wear and tear; and/or exposure to
chemicals, extreme temperatures, or other environmental factors
· Loss, theft, or mysterious disappearance
· Damage caused by failure to perform reasonable maintenance to keep the
jewelry in a usable and wearable condition or as provided by the care instructions
· Variations in materials, color, and other natural characteristics
Complimentary Services
Free Cleaning, Inspection, and Prong
Tightening
Pimoe offers free cleaning, inspection, and
prong tightening services on your Pimoe jewelry purchase for as long as you own your jewelry.
Other repairs may also be available at your cost. To help prevent stone loss and extend the life of
your jewelry, we recommend having your jewelry cleaned and inspected every six months or if it
undergoes any trauma.
Free Ring Resizing
For up to one year from your Pimoe ring
purchase, we will provide a one-time free ring resizing, up or down two sizes if the design permits
such sizing. This offer excludes eternity bands, tension rings, rings made of alternative metals,
such as stainless steel, tungsten carbide, and tantalum, and any other ring that cannot be resized
due to ring design or materials.
Conditions And Exclusions
The Limited Lifetime Warranty and Complimentary
Services are available only to the original purchaser and are non-transferable. Unauthorized repair,
modification or alteration performed by any person or entity other than Pimoe void the Limited
Lifetime Warranty. Pimoe reserves the right to determine coverage and eligibility for all
warranty and complimentary service claims.
Shipping fees are the responsibility of the
purchaser. U.S. customers may Contact Us to purchase an insured shipping label. Please Contact Us if you have
any questions or would like to return your jewelry for Limited Lifetime Warranty coverage,
Complimentary Services, or other repairs.
To initiate a return or a resize, please do one of the following:
Chat with us: Open a Chat on pimoe.com, enter your order number and ask
to start a return. You will be directed to your order to initiate a return or resize.
Use my account: log into your online account and go to the “My Orders”
section to set up your return (resize or repair). https://www.pimoe.com/login
Create an account from your order: if you do not yet have an online
account, you can create one using the same email address used for your purchase. Upon logging into your
online account visit the “My Orders” section to set up your return (resize or repair).
Call or email us: You may also contact our Customer Service department 7
days a week, 7am-12am EST for assistance (tel:+852 91268442, service@pimoe.com), we are here to
help.
If you are located within the US, you will immediately be able to download
your fully insured return label and instructions on how to return your item back to us. Please note all
original packaging and documentation need to be returned to us. A copy of your fully insured return
shipping label and instructions will also be emailed to you.
If you are outside of the US, your return airway bill (the international
shipping document) and return shipping instructions will be emailed to you within 1-2 business days.